Motivated and detail-oriented Full Stack Web Development enthusiast with a strong foundation in front-end and back-end technologies. Looking to grow in a forward-thinking organization that values learning, collaboration, and innovation.

SKILLS

HTML

CSS

Bootstrap

SASS

React

Node JS

Next JS

Java

Work Experience

Senior Associate Consultant

Full-time Jan 2022 - Mar 2025 Infosys Remote

Developed Studio Scripts as per the business requirements of the bank and provide support whenever needed. Hands-On Experience on P1 Tickets using ServiceNow and communication/alignment with different teams to get a reliable resolution to the issue. Migrated lot of complex IVR Voice Inbound flows from Genesys (On-Prem) to NiceCXOne Cloud. Training New Joiners and explaining the whole Project related information

Ex Associate Customer Support

Full-time Jun 2019 - Jul 2021 Tech Mahindra On-site

As an Associate Customer Support representative, I managed high-volume inbound voice calls for a leading e-commerce platform, addressing customer queries related to retail products, large appliances, electronics, and mobile/laptop purchases. My responsibilities included resolving domestic customer concerns with efficiency, empathy, and clear communication. I also specialized in handling escalation calls forwarded by junior associates, ensuring prompt and satisfactory resolutions for complex issues.

Intern-Software Developer

Internship May 2018 - Jun 2018 Crushaders Tech Solutions LLP Onsite

Technology Used: Front End: HTML5, JavaScript, JQuery , AngularJS Server Side : PHP Back End: MySQL

Education

Full Stack Web Development

Full-time - Aug 2024 - Current Coding Ninjas Remote

Learning Full Stack Web Development From #Coding_Ninjas!

Skills: HTML5 · Java · JavaScript · React.js · MongoDB · Express.js · Node.js · Cascading Style Sheets (CSS) · AngularJS · jQuery · Core Java · AJAX · Systems Design · expressjs · Redis · Amazon Web Services (AWS) · Webpack · redux · muter · Flex · Bootstrap (Framework) · Application Programming Interfaces (API) · Tailwind CSS

B.Tech, Computer Science & Eng

Full-time Jun 2015 - Jun 2019 Gandhi Engineering College,Bhubaneshwar On-site

Grade: 6.88 CGPA
Activities and societies: Chess Tournament Runner Up, Event Organizer

Skills: Object-Oriented Programming (OOP) · Java
· HTML · RDBMS · Python (Programming Language)
· C (Programming Language)

Intermediate of Science - 10 +2

Higher Secondary College - Jun 2013 - Jul 2015 Roland Junior College, Berhampur Onsite

Grade: Third Division

Portfolio

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Contact Me

Get In touch

Passionate Full Stack Developer with a strong foundation in front-end and back-end technologies. Dedicated to building efficient, User-centric Web Solutions and always eager to learn and grow.

My Address

Odisha, India
+91 98535 81469
b_akhilkumar@outlook.com